Privacy Policy
Last updated: January 2026 • Effective immediately
Introduction
This Privacy Policy explains how MOtech Solutions ('we', 'us', or 'our') handles your information when you use SmartQueue. This page is maintained by MOtech Solutions and reflects our current data practices. It is app-owned editable content and does not constitute legal certification.
Information We Collect
We collect information you provide directly: account details (name, email, phone number), organization data provided during registration, and queue activity data that supports our services. We also collect usage information automatically, including device information, IP addresses, and interaction data to improve service quality.
Account Information
- Full name
- Email address
- Phone number
- Organization details
Usage Data
- Queue interactions
- Service preferences
- Device information
- Log data
How We Use Information
We use collected information to operate, maintain, and improve SmartQueue services. This includes delivering real-time notifications, providing analytics to organizations, personalizing user experience, and ensuring platform security.
Service Delivery
- Queue management
- Appointment scheduling
- Real-time updates
- Staff coordination
Analytics & Improvement
- Performance monitoring
- Feature optimization
- User experience enhancement
- Security improvements
Data Retention & Deletion
You may request account deletion at any time by contacting our support team. Organizations maintain control over the retention of their operational data. We retain personal data only as long as necessary to provide services and comply with legal obligations.
Security Measures
We implement robust security measures to protect your information. This includes JWT-based authentication, encrypted data transmission (TLS/SSL), role-based access controls, and regular security audits. Organizations remain responsible for maintaining security practices within their own accounts and managing staff access appropriately.
Your Rights & Choices
Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, delete, or port your information. You can exercise these rights by contacting us directly. You may also opt out of certain data collection practices through your account settings.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you through the application or via email. The latest version will always be available on this page with the effective date clearly indicated.
Contact Information
For privacy-related inquiries, questions, or concerns, please contact us:
Data Protection
Enterprise-grade encryption
Secure Access
Role-based controls
Transparency
Clear data practices